What is your late seating policy? Doors open 15 minutes prior to each show for PRIORITY EXPRESS ticket holders immediately followed by General Admission. Please arrive 30 minutes early. Late seating is NOT permitted.
What about parking? Parking is plentiful and free. YES, FREE!
Are tickets available online? Yes! In fact, you can save more by purchasing your tickets online. You can either 1.PRINT your tickets at home or 2.PRESENT the bar code on your phone at the door. CAUTION: Duplicates will be voided.
Can I purchase tickets at the door? Yes! Although the price is slightly higher. We strongly encourage you to purchase your tickets online.
What methods of payments are accepted? We accept CREDIT/DEBIT CARDS only. Due to safety and security reasons, WE DO NOT ACCEPT CASH AT THE BOX OFFICE.
What is your policy on the use of electronics? NO, NO — using devices with screens (and particularly ones that also make sounds) disrupts the cast and other patrons (they are very visible from the stage). We suggest you power off everything before entering the theatre. We reserve the right to dismiss anyone caught using an electronic device.
Social Media Exception: We absolutely hope that you tweet/share/text everyone you know after the performance to let them know what a wonderful time you had here AFTER the show!
Can you accommodate people with disabilities? Yes, we have wheelchair access for those who are in wheelchairs. Ask Guest Relations for assistance if needed.
What is your refund policy? All sales are NON-REFUNDABLE; however, tickets can be exchanged as credit for another show. Stop by the Box Office or Guest Relations for assistance. There is a $2 exchange fee.
What about smoking? Smoking is NOT allowed in the building including bathrooms, theatre, cafe, or lobby at any time. That includes e-cigarettes.
We are committed to providing a world-class experience for you and your guests. If you're dissatisfied for any reason, please notify the attendant at Guest Relations and we'll work with you to make your experience better.
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